Shipping & Return Policy – Vic’sCollection

Shipping Policy

Processing Time:

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Rates:

• Standard Shipping: Estimated delivery within 7-15 business days (depending on the destination).
• Express Shipping: Estimated delivery within 3-7 business days (available at checkout for select locations).
• Shipping rates vary based on the shipping method and location. The final cost will be calculated at checkout.

International Shipping:

• We ship worldwide! However, shipping times may vary due to customs processing in different countries.
• Customers are responsible for any customs duties or import taxes imposed by their country.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
• If you do not receive a tracking update within a few days, please contact our support team at [your email/contact page].

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Return & Exchange Policy

Eligibility for Returns:

• We accept returns and exchanges within 14 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags attached.

Non-Returnable Items:

• Personalized or custom-made items.
• Items marked as final sale or clearance.
• Hygiene-sensitive products such as swimwear, lingerie, and earrings.

Return Process:

1. Contact our support team at [your email/contact page] with your order number and reason for return.
2. We will provide return instructions and the return shipping address.
3. Once we receive the returned item, we will inspect it and process your refund or exchange.

Refund Policy:

• Refunds are processed within 5-7 business days after receiving the returned item.
• The refund will be credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Exchange Policy:

• If you need a different size or color, we offer exchanges (subject to stock availability).
• The replacement item will be shipped once we receive the original product.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
• We will arrange a replacement or issue a full refund.