FAQ

1. What products do you sell?
At VIC'S COLLECTION, we offer a wide variety of fashion items, including body suits, sneakers, holiday/Christmas wear, casual wear, accessories, and much more. Our collection is constantly updated with the latest trends and high-quality pieces to keep your wardrobe fresh.

2. How do I place an order?
Simply browse our store, select the items you'd like to purchase, and add them to your cart. When you're ready, proceed to checkout, fill in your shipping details, and choose your preferred payment method.

3. Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping rates and delivery times will vary depending on your location. Please check our shipping policy for more details.

4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your order directly on the courier’s website.

5. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so we’re unable to make changes once your order is confirmed. If you need to cancel, please reach out to us as soon as possible, and we'll do our best to assist you.

6. What is your return/exchange policy?
We accept returns and exchanges within 30 days of receipt for unworn, unwashed, and undamaged items. Please visit our Returns & Exchanges page for full instructions.

7. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations, perfect for gifting a little style to your loved ones. You can purchase them directly on our website.

8. How can I contact customer service?
You can reach our customer service team by emailing us at [your email address], or by using the contact form on our website. We’re happy to assist you with any questions or concerns!

9. Do you have a loyalty program?
Yes! Sign up for our mailing list or create an account to receive updates on exclusive deals, early access to sales, and loyalty rewards. Stay tuned for more info on our upcoming rewards program!

10. How can I stay updated on new products and sales?
Sign up for our newsletter to get updates on the latest arrivals, special offers, and sales directly to your inbox. You can also follow us on social media for daily style inspiration and promotions!